The Onboarding Process and Its Link to Retention
Employee retention is a major concern for companies in all industries, but the specialized knowledge required for healthcare sales roles makes turnover a particularly salient concern in the pharmaceutical industry. After putting significant amounts of time and resources into finding and training the best candidates, you want that talent to stay with you for many years.
Building a robust new hire onboarding training program is one of the best ways to build employee loyalty. A warm and purposeful welcome addresses many of the common concerns employees have when starting a new job and helps them overcome many productivity roadblocks that keep them from performing at their best. This generates high employee retention and produces results that delight both parties.
The Emotional Stakes of a New Job
When an employee starts a new job, emotions are always running high. New employees are eager to make a good impression, feel the expectations of their new environment, and settle into their new roles. They are unaware of any pre-existing team dynamics and company culture pressures, but most are conscious of this weakness and will happily work to remedy it.
This early period is a crucial time in the employee’s tenure with your company. Their experiences at this stage frame their expectations for the job overall. If they do not receive the support and resources they need to thrive, many will assume that thriving is not possible in their role. From their perspective, this leaves them with no choice but to resign and move on.
Delivering on Your Promises
Emotional fulfillment is not the only benefit of a well-executed onboarding period. Many companies claim that all employees are valued, integral members of the team. This is an effective mindset that promotes greater team cohesion and individual empowerment, but it means nothing without concrete action to support it.
Team members who are hired and given little to no orientation often do not feel valued. In some cases, they may not even be sure how to contribute to the team. They lack the context they need to apply their efforts to larger organizational goals and end up feeling abandoned and adrift.
This disconnected team environment is not conducive to high productivity. Even when employees decide to remain with the company, they cannot use their skills effectively for your benefit. They also have no insight into their team’s strengths or weaknesses and cannot even attempt to fill the group’s needs.
Smoothing the Transition with Onboarding
To assuage new employees’ fears and help them better integrate into your organization, consider increasing your investment in onboarding training.
Onboarding training establishes an initial framework that helps both employers and employees get what they need. It helps new team members become accustomed to your company culture and expectations through a formal channel with clear and consistent messaging. When paired with a relational component like a buddy program or mentor system, a good onboarding training course can give new employees the sense of direction they crave in those critical early days. This has been shown to improve retention by up to 50%.
Onboarding training does not have to be done on a set schedule. Virtual onboarding training courses allow new employees to learn at a pace that suits their needs. If they have a large chunk of free time one afternoon, they can spend it working through the module. If other matters must be prioritized, the module can be put on hold for a while. Learning how to complete training initiatives at a self-guided pace also sets employees up for success with future training initiatives, such as account management training courses and other continuing education.
Receive Quality Custom Onboarding Training from The Brooks Group
A well-crafted onboarding training program can mean the difference between a stable team and a revolving door of constant new hires. As a leading biotech market research and healthcare management consulting firm, The Brooks Group has developed custom onboarding training programs for countless healthcare leaders. Contact us today to discuss your organization’s training needs and get your employees off to a better start.