Account managers regularly conduct meetings with some of the busiest professionals in the healthcare industry. These meetings offer a critical opportunity to exchange thoughts with clients, receive feedback, and explore new pathways…Read More
Effective onboarding training does much more than merely ease a new employee into their role, it also imparts a sense of purpose and belonging. With the right approach, it can serve as a…Read More
One of the most important goals of strategic account management training is to help your account managers forge a better understanding of your customers’ current and evolving needs. If your account managers…Read More
2021’s employment landscape was one of the most tumultuous environments companies have faced in recent years. The high levels of turnover that have characterized the post-pandemic job market so far are expected…Read More
In the past, many healthcare companies were able to survive and even thrive based on the strength of their products and services alone. The market was narrow enough that if a company…Read More
Corporate training has gained a bad reputation for being boring, slow, and ineffective. The Brooks Group Learning eXperience (LX) team has the power to change this paradigm. This type of instructional design aims…Read More
With all the tasks on a typical account manager’s plate, it is easy to forget that account management is a customer service position at its core. Voice of the Customer (VOC) market…Read More
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