Personnel Assessment Report
VOICE OF THE CUSTOMER
Voice of the Customer is a customer-driven feedback process which enables field facing personnel to be evaluated on a customized set of metrics approved by an organization’s leadership team relative to their competitors.
- Gauge targeted customers’ experiences and perceptions of account managers and management of their account
- Determine priorities for skill and knowledge enhancement by identifying strengths and areas for improvement
- Adjust account management plans to better meet customers’ needs
- Evaluate account manager best practices to disseminate
- Understand performance gaps, and develop ideas to close them
- Data for this primary research collected through web-based and mail surveys
- All participants are from customer’s targeted accounts
- Metrics can be customized based on Organization’s competencies
- Individual reports will be developed to provide targeted feedback and can provide input into a company’s annual review process.
Work with us to design custom training courses for your Account Managers
For groups larger than 12, we offer customized, off-site training programs. Any of our Open Enrollment offerings (Carpei Audientiam: Executive Level Presence, Account Management, or Strategic Thinking & Planning) will be customized to meet your team’s needs.
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